Support Board lifetime deal

Choose by staff seats and all-message traffic

One Code costs $69 once and includes 3 human agents with 10,000 shared messages per month. Two Codes raise those limits to 6 agents and 25,000 messages. Three Codes cover 10 agents and 70,000 messages.

Four Codes cost $276 once, with unlimited human agents and 200,000 messages per month. Unlimited staff does not remove the message cap, grant unlimited AI usage or add client accounts. Check both constraints: a quiet four-person team may outgrow One Code because of seats before it reaches the traffic limit.

Both sides of the conversation count

The founder confirms that sent and received messages from customers, chatbot and human agents increase the counter. A customer question plus a bot reply counts as two, not one conversation. A broadcast to 2,000 recipients consumes 2,000 messages before replies are added.

For a workload estimate, 500 conversations averaging ten message events use 5,000 messages. Add outbound follow-ups, campaigns and longer cases before choosing a tier. This is arithmetic, not a forecast of your customers’ behaviour. The allowance is shared across connected websites and resets monthly; the precise reset day and rollover are not established in the answers.

Lifetime tiers can be upgraded while the promotion is available. In September, the founder said there was no separate expansion option promised after the AppSumo offer ends. Avoid buying at your exact ceiling on the assumption that inexpensive lifetime top-ups will always exist.

Why AI can stop while monthly messages remain

Support Board’s platform message allowance and its AI balance are different counters. A lifetime account can have unused messages but no funded AI provider. The current deal table explicitly excludes OpenAI and third-party service fees.

The founder describes two routes: connect your own OpenAI API key, or pay for Support Board’s ready-to-use AI integration. Bringing a key avoids a separate Support Board integration charge; it does not make the provider’s API consumption free. A consumer chatbot subscription is not evidence of an API balance. Check the configured model, provider billing and spending controls before estimating monthly cost.

The September founder answer names OpenAI, while some marketing images and buyer comments mention other models. Availability of a particular non-OpenAI model on the lifetime Cloud plan is unclear. Confirm the exact model before buying for a model-specific workflow.

Training characters are capacity, not an AI credit refill

The plans list training-character limits, from 1,500,000 characters on One Code to 15,000,000 on Four Codes. These describe the size of the trained material, not the amount of model inference paid for. Older founder guidance permits deleting previous training to reclaim character capacity.

The October 30 founder answer is more specific than the generic daily-retraining sales copy: the AppSumo cron job may run at most once every seven days. If stock, opening hours or policies change frequently, do not assume the next overnight crawl will update the answer. Establish how an urgent change will be handled before relying on automated refresh.

One native trained chatbot is included per account. For separate product-specific AI setups, the founder points to OpenAI Chats integrations and departments. That remains one shared administration account, so an agency should not describe this arrangement as isolated client workspaces.

The Cloud deal does not include every WordPress capability

The hosted chat can be embedded on WordPress, Brizy Cloud and other websites that permit the widget. Embedding it is different from giving the chatbot access to WordPress members or WooCommerce orders. The October founder answer says those capabilities require the separate WordPress version and WooCommerce add-on.

Direct PHP/WordPress pricing is a different purchase with its own hosting, support and app conditions. It is not a cheaper price for the same hosted service. The founder quotes $50 for a later Cloud-to-self-hosted migration, with attachments potentially lost or requiring additional paid work. Include migration and hosting in any comparison, and confirm the current quote before proceeding.

Bills the lifetime price does not cover

The supported-app checkbox means access to the integration, not free service from every connected provider. WhatsApp, SMS, email delivery and other external services may have their own charges and usage rules. The amount depends on the provider, destination and message type. Request a current quote.

There is also a practical labour cost. Several AppSumo buyers praise the range of connections while describing a learning curve. Start with one channel, one knowledge source and a handoff rule before configuring every available app.

Support Board or ChatInCart: where each fits

Support Board is the stronger documented candidate when human support agents and several messaging channels must work together. Its limits and licensing are clearer, but it asks the buyer to manage an AI budget and more configuration. ChatInCart is a candidate for a smaller website assistant, with integrations gated to Tier 2 and custom API actions to Tier 3. Its human-seat and detailed usage rules still need confirmation.

A subscription helpdesk can also make sense when the deciding requirements are a particular support commitment, onboarding service or independently separated workspaces. Compare the same number of staff, channels and AI usage. A crossed-out list price is not proof of savings against the system you would otherwise buy. If the existing contact form and inbox already serve a small queue, keeping them may be cheaper than adding an unnecessary chatbot.